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As we evolve as a company with improved facilities and world-leading brands at every turn, one aspect still remains unchanged –Service. At ATL, we don’t just sell products, we form relationships that begin before you step into our stores, and long after you leave. Servicing what we sell (and even what we don’t) very well sits at the core of our business.
We provide a full range of integrated service options, from installation and warranty coverage to preventative maintenance or breakdown repair solutions. Our team of manufacturer-certified experts will ensure that your home or business remains as progressive as our products. As Jamaicans, we know that we, like you, deserve the best, unparalleled service delivery. That is our pledge to you.

Schedule a Service

Approaching your routine service date? Need us to conduct an assessment or repair? Save time and book your appointment online. Complete the form below and a customer service representative will contact you to confirm your booking details.
Not sure of the type of service you may require? That’s ok, we’ll help you along the way. Chat with a representative between 8am and 5pm (Mon-Fri) or 10am-4pm (Sat) via any of our messenger services. Please note our Kingston service department only accepts walk-ins on the first and third Saturday of the month. Click here to chat with us now.

Schedule a Service now

Service Contracts

Unmaintained appliances burn excess energy, which can decrease their lifespan significantly. With a preventative maintenance package from ATL you can worry less with the assurance that your purchase is being cared for by the best.

Benefits to Servicing Your Appliances

  • Saves on energy consumption

  • Increases the lifespan

  • Prevents potential disasters before they happen

  • Keeps your appliances running at maximum efficiency

  • Saves money on major repairs in the long run


Let us help you before it's too late. Our expertly-trained technicians have a vested interest in making sure your equipment operates as it should. Click here to see our service packages and to sign up.

Request a Special Installation

Our installation service team ensures that the appliances you purchase are installed according to manufacturer-specifications for optimum performance. For an additional fee, some of the appliances that require specialty installation include:
  • Air Conditioners
  • Built-In Single Wall Ovens
  • Built-In Microwaves w/Trim Kit
  • Cooktops
  • Dishwashers
  • Dryers (Electric, Gas)
  • Freezers
  • Generators
  • Microwaves (Over-the-Range)
  • Ranges (Electric & Gas)
  • Range Hoods
  • Refrigerators/Ice Makers
  • Washing Machines (Clothes)

To request a quote for specialty installation, kindly complete the form below:

Special Order Request

In addition to the thousands of items in stock in our stores, there are thousands more available through our special order programme that can be ordered according to your specifications. Click here  to take a look at some of the brands and products we offer under the programme. You can shop our virtually endless selection of appliances and parts, just tell us what you need or let us help you with a recommendation. Our knowledgeable staff will talk with you and help get your ideas in motion. Special order arrival times vary by manufacturer and product.
To place a special order or for more information please complete the following contact form:

ATL Protect Warranty

When appliances don’t operate the way they should, it seems like this happens at exactly the wrong time...every time. We understand just how frustrating this can be but with ATL Protect Extended Warranty, never worry about downtime again.

Get a service protection plan you can count on. If it breaks, we’ll fix it. You’re covered for manufacturer’s defects and normal wear & tear– pay nothing more for parts, labour or product exchange due to manufacturer defect. If it cannot be repaired, we will replace it instantly no questions asked. Not only does ATL Protect Extended Warranty repair, restore and replace your unit, but it also covers the cost of food/supply loss due to manufacturer defects with refrigerators and freezers.

You can add ATL Protect Extended Warranty at the time of appliance purchase for a fraction of the cost to repair or replace your equipment. To report a fault, simply call 1-800-ATL-SERV (285-7378) with your ATL Protect Extended Warranty number, send an email to request@atljamaica.com or chat with us via any of our messenger service applications during our operational hours here. Conditions apply. Refer to ATL Protect service contract terms and conditions for details. Term coverage – 36 months.