Terms & Conditions
Please review these Site terms of use which govern your use of and purchase of products from our Site. By accessing, browsing, or using this Site, you acknowledge that you have read, understand, and agree to be bound by these terms. If you do not agree to these terms, then please do not use this Site. Appliance Traders Limited controls and operates this Site from its offices within Jamaica. Claims relating to, including the use of, this Site and the materials contained herein are governed by the laws of Jamaica. If you do not agree, please do not use this Site. If you choose to access this Site from another location, you do so on your own initiative and are responsible for compliance with applicable local laws.
TERMS OF USE REVISIONS
Appliance Traders Limited may revise these terms of use by updating this posting. You agree that in the event any portion of these Site terms of use are found to be unenforceable, the remainder of these Site terms and conditions shall remain in full force and effect. By using this Site you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current terms of use to which you are bound.
INFORMATION ON OUR SITE
The information contained in this Site including all images, illustrations, designs, photographs, video clips, writings and other materials that appear herein are copyrights, trademarks, trade dress or other intellectual property owned, controlled, or licensed (all of which, collectively, are herein referred to as the "Contents") by ATL or its subsidiaries and affiliates or are the property of their respective owners. The name Appliance Traders Limited and the Appliance Traders Limited (ATL) logo are registered marks of Appliance Traders Limited.
Permission is granted to display, copy, distribute, download, and print in hard copy portions of this Site for the purposes of:
(1) placing an order with Appliance Traders Limited or
(2) using this Site as a shopping resource, provided you do not modify the Site and that you retain all copyright and other proprietary notices contained in the Contents.
Except in connection with shopping or placing an order, none of the Contents may be copied, reproduced, distributed, republished, downloaded, displayed, posted electronically or mechanically, transmitted, recorded, in any manner mirrored, photocopied, or reproduced without the prior written permission of Appliance Traders Limited or the applicable copyright owner.
Please note that the permission granted herein terminates automatically if you breach any of these Site terms or conditions. Any other use of the Contents on this Site including reproduction for purposes other than as noted above, and including any reproduction, modification, distribution, or republication may violate copyright or trademark laws, and, without the prior written permission of Appliance Traders Limited, is strictly prohibited.
ABOUT OUR PRICES
The prices advertised on this Site are for Internet orders only. Prices on some items may differ from those charged at Appliance Traders Limited stores. Prices and the availability of items are subject to change without notice.
Any reference to "savings" used on this Site indicates the average savings off the "list price". Your actual savings will vary depending upon the goods purchased and the date of the transaction.
We reserve the right to limit sales, including the right to prohibit sales to re-sellers. We are not responsible for typographical or photographic errors. Prices quoted do not include G.C.T. which will be applicable to some products.
ORDER CONFIRMATION
Our order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. At any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reason. We may impose these limits on a per-person, per-household, per-order, or any other basis. If we reject, limit, or otherwise modify your order, we will attempt to notify you using the email address you provide to us. If we cancel an order or part of an order that we’ve already charged you for, we’ll refund you the full amount of the cancelled portion of the order.
RETURNS POLICY
If you are not fully satisfied with your order, you may cancel or return your purchase within 14 days from the original purchase date for a full refund or exchange. Returned items should be accompanied by the original invoice, unused, and in the original packaging with all applicable accessories and components
We reserve the right to apply a restocking fee of 10% of the value for unused items that were installed for use, and for items in new condition without the original packaging
Consumables, and custom/specially ordered items where a customer has requested specific attributes (e.g. finish, colour, size) or where a manufacturer builds only to order are non-returnable, and non-refundable
If your purchase is damaged during delivery (conducted by ATL), we will give you the option to (a) keep the item and accept a 10% rebate or credit to your account in exchange, or (b) we will exchange it at no cost to you
It is the duty of the buyer or his/her agent to examine all goods immediately upon receipt and claims shall be notified to ATL within 3 business days of the buyer taking possession. If notification is not received by the company within this period, ATL shall be under no liability whatsoever in respect of such claim.
CANCELLATION OF ORDERS
Appliance Traders Limited will issue a full refund to the original payment method utilised on our website within 48 hours of the request to cancel an order. Please note your card issuing institution in authorizing the transaction may have placed a hold on your account for the transaction amount and should be contacted to query the timeframe in which the hold will expire.
REPAIRS & WARRANTY
Items returned due to manufacturer’s defect within 30 days from the date of purchase may be repaired, returned for a full refund or exchanged after assessment by our factory trained service technicians. All refunds issued will attract a nominal re-stocking fee which will be deducted from the original purchase price.
Where an item returned within 30 days from the date of purchase is found to be damaged, altered, misused, or failed as a result of accident, fire, flood, acts of God or use on fluctuating voltages or circuits or voltages for which it was not designed, it may not be returned for refund, exchange or store credit.
Items that fail more than 30 days after the date of purchase and within the manufacturer’s warranty period will be exchanged or repaired in accordance with the product’s warranty terms (See warranty schedule) or issued store credit.
WORKSHOP REPAIRS
Appliance Traders Limited shall be under no liability for loss of or damage to the Customer’s items from any cause not within its control and will not be liable for any loss or damage whatsoever occurring after the expiration of 15 days from the posting of a notice to the customer at his last known address signifying completion of the work.
In the event that the Customer’s goods are not withdrawn at the expiration of 30 days after the posting of a notice as foresaid the goods shall be deemed to have been abandoned and Appliance Traders Limited shall be entitled to sell the same by private contract or otherwise and shall thereafter apply the proceeds of such sale towards any amount which may then be owing by the Customer including all expenses incurred by the Customer in affecting such sale. For the purpose of passing a good legal title to such goods by any purchaser thereof, the Customer hereby irrevocably appoints Appliance Traders Limited to be its authorized agent.
Please be advised that should you insist on the return of your unit before the promise date of repairs, the minimum charges will be forfeited; if, however, we are unable to meet our suggested deadline of 2 or 3 weeks from the date of acceptance, the minimum service charge (deposited) will be refunded in full.
Appliance Traders Limited does not guarantee that the goods can be repaired and in the event that the goods cannot be repaired or cannot be made to function properly the customer agrees to pay the Company for all expenses incurred (including parts and labour) in attempting to repair the goods.
Appliance Traders Limited accepts customer’s goods for service and/or repairs on the foregoing conditions only and the Customer hereby accepts these conditions.
Appliance Traders Limited provides customers with 30 days’ warranty on labour only after the completion of a job.
USER COMMENTS, FEEDBACK, AND OTHER INFORMATION SUBMISSIONS PROVIDED BY YOU
You agree that any material, information, and ideas that you transmit to this Site or otherwise provide to Appliance Traders Limited ("Transmissions") shall be and remain Appliance Traders Limited's property.
All Transmissions will be treated as non-confidential and non-proprietary and Appliance Traders Limited shall be under no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose, and distribute the Transmissions to others without limitation. Additionally, Appliance Traders Limited shall be free to use any ideas, concepts, know-how, or techniques contained in such information for any purpose whatsoever including, but not limited to, developing, manufacturing, or marketing products incorporating such information. You further agree that Appliance Traders Limited may use information about your demographics and use of this Site in any manner that does not reveal your identity.
In addition, you agree, and are hereby put on notice, that you are prohibited from posting or transmitting to or from this Site any unlawful, threatening, libellous, defamatory, inflammatory, pornographic, or profane material or any other material that could give rise to any civil or criminal liability under law. You are solely responsible for the content of any comments you make.
DISCLAIMER OF WARRANTY
Appliance Traders Limited is providing this site and its contents on an "as is" basis and makes no representations or warranties of any kind, either express or implied, including, without limitation, warranties or conditions of title or implied warranties of merchantability or fitness for a particular purpose, and non-infringement. Although Appliance Traders Limited believes the content to be accurate, complete, and current, Appliance Traders Limited does not represent or warrant that the information accessible on this site is accurate, complete, or current. Price and availability information is subject to change without notice.
DISCLAIMER OF LIABILITY
In no event shall Appliance Traders Limited be liable for special, indirect, exemplary, or consequential damages or any damages whatsoever, including but not limited to, loss of use, data, or profits, without regard to the form of any action, including but not limited to contract, negligence, or other tortious actions, all arising out of or in connection with the use, copying, or display of the contents of this site. In an effort to provide our customers with the most current information, Appliance Traders Limited will, from time to time, make changes in the contents and in the products or services described on this site.
WARRANTY TERMS AND CONDITIONS
General Terms & Conditions
1. The warranty is valid only upon presentation of the proof of purchase consisting of original invoice indicating the date of purchase, model and serial number of the product. Appliance Traders Limited reserves the right to refuse warranty coverage if this information has been removed or changed after the original purchase of the product.
2. Appliance Traders Limited obligations are limited to repair of the defect or replacement of the defective part or at its discretion replacement of the product itself with the same model or one of equivalent value. Full replacement of a product will only be considered after three attempts have been made to repair the product.
3. Warranty repairs must be carried out by an Appliance Traders Limited or an Appliance Traders Limited approved installer. Warranty coverage will be void, even if a repair has been attempted by any unauthorized person. Appliance Traders Limited will not be liable for reimbursements, claims and damages that may result from the unauthorized repair of the product.
4. Repair or replacement under the terms of this warranty does not provide a right to extension or renewal of the warranty period. Repair or direct replacement of the product under the terms of this warranty may be fulfilled with functionally equivalent service exchange units. In the event that we are not able to replace the unit with one of equivalent value, a refund of the value of the original purchase will be given to the customer.
5. The warranty is not applicable to cases other than defects in material, design and workmanship. The warranty does not cover the following:
5.1 Periodic checks, maintenance, repair and replacement of parts due to normal wear and tear.
5.2 Abuse or misuse, including but not solely limited to the failure to use this product for its normal purposes or in accordance with the manufacturer’s instructions on usage and maintenance.
5.3 Defects resulting from usage of the product in conjunction with accessories that are not approved by the manufacturer for use with this product.
5.4 Failure of the product arising from incorrect installation or use not consistent with the instructions and technical or safety standards prescribed in the product user manual.
5.5 Accidents, Acts of God, lightning, water, fire, public disturbances, improper ventilation, voltage fluctuations or any cause beyond the control of Appliance Traders Limited.
5.6 Unauthorized modifications carried out on the product to satisfy personal domestic or commercial related requirements.
5.7 Failure to use the product in accordance with the specific instructions or core function stipulated by the manufacturer or outlined in the product user manual.
5.8 The serial number on the product has been altered, deleted, removed or made illegible.
6. This warranty is not transferable and will be the customer’s sole and exclusive remedy and Appliance Traders Limited shall not be liable for any incidental or consequential damages or breach of any express or implied warranty of this product.
7. All warranty periods are from the date of invoice to the original purchaser.
8. Cast Iron grates need to be regularly seasoned, as rusting is not covered under warranty.
9. Any change of address should be communicated to Appliance Traders Limited for continuation of warranty.
The above policies are for warranty service and the customer will be responsible for any costs associated with non-warranty conditions. Appliance Traders Limited reserves the right to make final decisions regarding problem determination and the appropriate service option. Exchange units assumes the remaining warranty of the original product.
This Warranty is not Applicable in any of the Following Cases:
1. The product requiring installation is not installed by Appliance Traders Limited or an approved Appliance Traders Limited Installer.
2. The product is not used according to instructions given in the instruction manual.
3. Defects caused by improper use as determined by the company personnel.
4. Modification or alteration of any nature is made in the electrical circuitry / or physical construction of the set.
5. Installation / repair work is carried out by persons / agency other than authorized by the company.
6. Site (premises where the product is kept) conditions that do not confirm to the recommended operating conditions of the machine.
7. The original serial number is removed, obliterated or altered from the machine or cabinet.
8. Failure of the product due to faulty electrical supply, water supply and/or improper ventilation.
9. Defects due to cause beyond the control of the company like lightning, abnormal voltage, acts of God or while in transit.